How we use AI
How Neuro Support uses AI.
Plain English, for clients, family members, support coordinators, and funders. The short answer: AI helps hold and organise information. It does not make decisions about you. A person does.
The rule
AI helps hold information. A person makes the decisions.
AI is part of this service, so you should know exactly where it sits and what it does.
AI helps hold and organise information, the tasks, routines, and context your working memory should not have to carry. What it does not do is decide anything about your life on its own. When something matters, a person makes the call, and that person is Jamie.
Neuro Support is a specialist support service run by a support worker who uses good tools. It is not a machine you are handed and left with.
Where AI is used
Jamie's tools today. Your Agent when it opens.
- Jamie's own tools. Jamie uses AI (Claude) to help organise his own notes and prepare for your Sessions. These run on his side, on his own accounts.
- The Neuro Agent. It's being rebuilt as Neuro Support's own app, and it isn't open yet. Before it opens, this page will say exactly which AI it uses, and how.
What AI never does
It does not decide, score, or judge.
- It does not decide anything that affects your life on its own.
- Nothing here is keeping score of you.
- It does not act without a person.
- It does not report on you to a funder or anyone else. If a funder asks for evidence you are engaged with the service, Jamie asks you first (see the privacy page).
A support service should be run by a support worker, not by a machine.
When something matters, a support decision, anything about your funding, anything about risk, a human makes the call. AI drafts and organises; Jamie reads, checks, and decides. This is deliberate.
Getting it right
AI can be wrong, so it is checked.
AI sometimes writes things that are confident and wrong. Neuro Support is built with that in mind.
What Jamie produces with AI is checked before it counts. AI helps him draft and organise; he reads it before it becomes part of your support.
You can read and correct anything held about you. If something seems off, tell Jamie. Your right to see and correct what is held about you is set out on the privacy page.
Your data
What this page will tell you.
The Neuro Agent is being rebuilt as Neuro Support's own app. Before it opens, this page will say which AI it uses, and the privacy page will say where your data lives. You own what's in it. You can see it, take it, delete it, and choose who's in.
If you're already a client, nothing about your current system changes without a conversation with Jamie first.
Responsible AI
Aligned with New Zealand's responsible-AI guidance.
Neuro Support's practice aligns with the New Zealand government and industry guidance on using AI responsibly, and on the points that matter most for a support service, it goes further.
- A human stays in the loop. MBIE's Responsible AI Guidance for Businesses (2025) asks that a person, not an AI, make decisions that affect people's lives. Here, the human is the whole point of the service.
- You own your system and can leave. The guidance asks a business to have an exit plan and to avoid locking people in. Neuro Support is built the other way around: you own your system and what's in it, and leaving with it is a designed part of the service.
- AI use is disclosed, not hidden. The AI Forum's Trustworthy AI in Aotearoa principles (2020) ask for transparency. Before the Neuro Agent opens, this page will name the AI it uses. This page exists so nothing about AI is a surprise.
The honest version. AI makes this service better at holding what your brain should not have to hold. It does not replace the person. A neurodivergent support worker built this from lived experience, and a person stays responsible for it. That is the design, not a disclaimer.
For funders and coordinators
A service that uses AI, with a person accountable for it.
If you are a funder, NASC, or support coordinator assessing Neuro Support, here is the short version.
Neuro Support is a specialist support service in which a support worker uses AI tools. The service is the support work, not the software. Its practice aligns with MBIE's Responsible AI Guidance for Businesses (July 2025) and the AI Forum's Trustworthy AI in Aotearoa principles: a human stays in the loop, the client owns their data and can leave at any time, and AI use is disclosed.
For service scope, pricing, and Individualised Funding, see the funder page. For the full data-handling posture, see the privacy page.
Last updated: 2 October 2026
Questions?
Ask Jamie directly.
Questions about how AI is used here get a personal reply. The Discovery Call is a good place to ask them out loud.