FAQ
Common questions about Neuro Support.
Plain answers about the service, what's open today, pricing, funding, privacy, and the Neuro Agent app that's coming.
About the service
What Neuro Support is, who it's for.
What is Neuro Support?
A specialist support service for adults with ADHD or autism, based in Christchurch and available NZ-wide. It combines real human support with the Neuro Agent, Neuro Support's own app, which Jamie is building now.
The core idea: your mind is for ideas. Your Agent remembers the rest. The system holds your tasks, routines, decisions, and context, so you don't have to.
Built by Jamie Robinson, a neurodivergent support worker with 15 years of experience and lived ADHD experience.
What's the difference between Neuro Support and ADHD coaching?
Coaching is weekly sessions where a coach helps you think. You do the work between sessions.
Neuro Support builds a system. When the Neuro Agent opens, the first month builds yours with you, so the system itself holds your tasks, routines, and context. The system speaks first.
Coaching can be valuable. It's a different shape. Neuro Support suits people who want infrastructure, not ongoing conversations.
Is it for ADHD only, or also autism?
Both, and often both at once. The underlying needs overlap: working memory support, task initiation, sensory-friendly environments, structure that doesn't depend on willpower.
Do I need a diagnosis?
No. Diagnosed, self-identified, or just recognising yourself in the patterns. A diagnosis can help with funding pathways like Individualised Funding, but you don't need one to start.
About the first month
When the first month opens.
What is Neuro Support's first month?
It's the month your Neuro Agent gets built with you. It comes with the Neuro Agent, Neuro Support's own app, which Jamie is building now. It isn't open yet. The waitlist holds your place.
You don't need to be good with tech, and you don't set anything up. You talk about your life, and Jamie builds your system around it with you.
What do I get in the $1,399 first month?
Jamie is still building the app, so the full list isn't fixed yet. He'll set it out before the first month opens. The $1,399 is indicative and confirmed in writing before any paid work.
The idea hasn't changed. Your Agent captures, organises, and speaks up when something matters. You own what's in it. You can see it, take it, delete it, and choose who's in.
Ongoing Neuro Support ($499/month, indicative) follows the first month. It includes four 15-minute sessions a month that roll over if you don't use them (up to eight), and topic guides for the systems you have to navigate.
Do I need an iPhone, or does it work with Android?
The app isn't built yet. Jamie will say which phones it runs on before it opens.
Support Sessions and the Discovery Call don't need any app. You can start with either today.
Can the first month be done remotely?
Support Sessions already work both ways: in person in Christchurch, or online anywhere in New Zealand. That's the plan for the first month too, and Jamie will confirm it before it opens.
About funding and pricing
What it costs and how funding works.
Can I use Individualised Funding?
Yes, if you're an Individualised Funding (IF) recipient through Disability Support Services. Each transaction is priced under the $1,500 IF per-transaction threshold, so it doesn't need pre-approval.
Support Sessions ($120 in person, $40 per 15 minutes online) sit under the threshold. So do the indicative prices for Neuro Support's first month ($1,399) and ongoing Neuro Support ($499/month), when they open. Your Coordinator can help you process payments through your IF host.
If you're not on IF, the same pricing applies as private pay.
What does it cost without funding?
Same prices. Funding changes how the payment is processed, not what you pay.
- Discovery Call: free (15 to 30 min). Open now.
- Support Session: $120 for 60 minutes in person, or $40 per 15 minutes online, extendable once to 30 minutes ($80 in person and $20 per 15 minutes online for clients). Standalone, nothing to set up. Open now.
- Neuro Support's first month: $1,399, indicative. Opening soon with the Neuro Agent app. The waitlist holds your place.
- Ongoing Neuro Support: $499/month, indicative. Four 15-minute sessions a month (unused ones roll over, up to eight) and topic guides (WINZ, disability support). Opening soon, after the first month.
Indicative prices are confirmed in writing before any paid work.
About privacy and data
Your data, and what happens if you leave.
Is my data private? Where does it live?
The Neuro Agent is being rebuilt as Neuro Support's own app. Before it opens, Jamie will say exactly where your data lives, on the privacy page.
What doesn't change: you own what's in it. You can see it, take it, delete it, and choose who's in.
If you're already a client, nothing about your current system changes without a conversation with Jamie first.
What if I want to leave? Do I lose everything?
No. What's in your system is yours. You can see it, take it, and delete it, any time.
The Protocol is built around the principle that the person owns the system. You can walk away with what's yours.
About the technology
Tools change. The principles stay.
Which AI does the Neuro Agent use?
The Neuro Agent is being rebuilt as Neuro Support's own app. Before it opens, Jamie will say exactly which AI it uses, and how, on the How we use AI page.
Whatever it runs on, the Protocol holds. Tools are replaceable. Principles aren't. Every app will be replaced. The principles survive.
Question not here?
Ask Jamie directly.
The Discovery Call is free, 15 to 30 minutes, no commitment. Ask anything you need to, or email jamie@neurosupport.co.nz. Questions about the funding system itself live on the flexible funding Q&A page.